At Vein & Anchor LLC, we are committed to providing professional, respectful, and reliable mobile specimen collection services. As a cash-only service, we maintain the following Refund Policy to ensure clarity and fairness for all clients.
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1. Non-Refundable Deposit
All appointments require a $25 non-refundable deposit to reserve your scheduled time.
This deposit:
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Secures appointment availability
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Covers scheduling, preparation, and administrative costs
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Is not refundable under any circumstances
The deposit will be applied toward the total service cost at the time of the appointment.
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2. Rescheduling
Appointments may be rescheduled 24 hours in advance.
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Reschedule requests made 24 hours in advance:
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Will allow the $25 deposit to be applied to a future appointment ​
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Reschedule requests made less than 24 hours in advance:
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​ Will result in forfeiture of the deposit, and a new deposit will be required to book another appointment ​
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3. Cancellations
Appointments may be cancelled 24 hours in advance.
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Cancellations made 24 hours in advance:
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The deposit is not refunded, but
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Any remaining prepaid service fees (excluding the deposit) may be refunded or applied to a future appointment
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Cancellations made less than 24 hours in advance:
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The deposit is forfeited
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Any additional prepaid fees may also be forfeited due to time, travel, and preparation already completed​
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4. Services Not Performed
Refunds may be considered (excluding the non-refundable deposit) if:
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The scheduled service was not performed, or
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A duplicate payment was made in error
Refund requests must be submitted within 7 days of the scheduled appointment.
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5. Services Rendered (No Refunds)
Once a blood draw or other specimen collection has been completed, the service is considered fully rendered and is not eligible for a refund.
Refunds will not be issued for:
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Dissatisfaction with laboratory results
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Delays, errors, or outcomes caused by third-party laboratories
Vein & Anchor LLC provides specimen collection services only and does not perform laboratory testing, diagnostic interpretation, or test selection.
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6. Difficult Draws & Repeat Visits
Some clients may have anatomical or physiological factors that make specimen collection more challenging.
If a repeat visit is requested or required due to a difficult draw:
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An additional fee may apply to cover time, supplies, and travel
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Refunds are not issued for the original appointment, as professional services and resources were provided
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7. Travel & Administrative Fees
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Travel fees are non-refundable once travel has been initiated
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Any administrative or processing fees disclosed at the time of booking are non-refundable
8. Method of Refund
Approved refunds (excluding the non-refundable deposit) will be issued using the original form of payment
Please allow up to 10 business days for processing, depending on your bank or payment provider
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9. Policy Updates
Vein & Anchor LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised Effective Date.
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10. Contact Us
If you have questions regarding this Refund Policy or believe you are eligible for a refund, please contact us:
📧 Email: contact@veinandanchor.com
📞 Phone: 702-803-3556
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Effective Date: 09/15/2025
Last Updated: 09/15/2025